pre- sale services

What is the quality of the product?

We guarantee that every piece of jewelry is shipped with perfect quality. LinWei's design philosophy revolves around the desire for "trend-setting craftsmanship". Not only do we understand that superb craftsmanship, complete mastery and attention to detail are the hallmarks of a quality product, but we also understand the importance of an innovative spirit to explore the seemingly impossible and push the envelope to new heights. With every LinWei appearance, we strive to raise the bar in design and craftsmanship.

Is the packaging for delivery secure?

We guarantee that each piece of jewelry will be delivered with extremely high-quality standards and with luxurious and sturdy packaging.

About the shopping experience

How can I track an order?

You can track your order status in Order Tracking page by simply entering the order number and your mobile phone number.

What should I do if I have not received the order confirmation notification?

Order confirmation notifications will be sent via email. If you have not received a notification, please check the Spam folder of your email; or you can log in to My Account to check the order status. For any questions, please contact our customer service.

Can I make changes to my order after the order is confirmed?

Once an order is confirmed, it cannot be cancelled or modified, while items in the order, delivery address and other information are also unchangeable. Please carefully review and confirm the details of your order before payment.

after-sale services

What do I do if the delivered item is defective or damaged? Or If the product is not the right size, can I exchange it?

Our warranty includes a basic size change service. For repairs such as larger rings, etc., please ask customer service for the cost.

Is there a warranty provided for the product?

All products do not come with a warranty. A paid warranty is available, but does not cover return shipping and return shipping costs.

What does the warranty cover?

The general warranty covers product cleaning, repair, inspection and simple maintenance services.

Repair services beyond the general warranty coverage are subject to charges, such as replacement of worn parts, replacement of missing materials and expansion of the ring by adding gold materials. Please consult customer service for related fees.

Can products be returned or exchanged?

No exchange is accepted. Customers can apply for return within 7 days from the next day of pick up according to the relevant conditions and procedures. For details, please refer to our return policy.

About Jade

The color of Jade

Since natural jade is grown naturally in nature, the color is due to the traceelements in the jade causing color, which is uncontrollable, so each piece of raw stone has different color, the color will be dark or light which is normal, theformation of different concentration of ingredients will also lead to a piece of material with color distinction. Natural jade is composed of polycrystals, complexmineral formation, so in natural stones cotton, grain, tendons, emerald nature,miscellaneous color for natural performance is also a sign of natural jade naturalness. Samples are randomly selected, and the products on the detail pageare also randomly selected and photographed

The symbolism of jade
The symbolic meaning of jade is auspicious, in the past, when people read letters.they always recognized the seal but not the signature, precisely because the jadeseal is an extremely powerful credit reference, people will 'fall on the seal for theletter'_. What's more, many people delivered jade to each other as a token of trustwhich is a symbolic meaning of jade to the extreme. Therefore, the symbolicmeaning of jade also means trust and integrity. People can see in jade the connotation of spirit, beauty, literature. elegance. virtuegoodness, friendship and nobility, because the warm and beautiful jade is asymbol of beauty and ideal in people's hearts.

Product Care Issues

How do I care for cultured pearls?

Fine cultured pearls with thick layers of mother-of-pearl can be passed on from generation to generation if they are properly cared for. Cultured pearls should be kept away from perfumes, cosmetics, sweat and dust. You can gently wipe the cultured pearls with a slightly damp cloth. Pearl jewelry is strung with pure silk and separated by knots. Over time, the strands become brittle and thin and may tarnish. If you wear your cultured pearl jewelry frequently, we recommend that you clean and re-string it annually.

How do I care for my sterling silver products?

The chemical properties of silver are relatively active, so it will react with sulfur dioxide in the air to form black silver sulfide. When the surface of silver jewelry is oxidized and blackened, the following maintenance methods can be used to restore the beautiful luster of silver. 1. You can add soda powder to clean water and then clean and wipe. 2. Use silver wiping cloth and silver wiping paste to wipe (it should be available in general jewelry stores, but it should be pointed out that the silver wiping cloth contains special liquid medicine and cannot be washed with water). Thai silver must not be washed with silver washing water. It can only be polished with silver cloth or silver powder or polished with a polishing machine to eliminate scratches. Oxidation will turn yellow and black is a normal phenomenon, if it will not turn black and will not turn yellow, only stainless steel will not oxidize clean. (Tooth powder works well) 4. Soak in silver washing water, then rinse with clean water, wipe clean with cotton cloth, and keep it dry. However, it is recommended to use as little silver washing water as possible, because the silver washing water is a chemical product, which uses the corrosiveness of the silver washing water itself to clean the silver jewelry, and it will cause damage to the silver jewelry after long-term use. Finally, I would like to remind you that silver jewelry is best to avoid contact with sea water, perfume hot springs, etc. If you are not wearing it, you can put it in an air-insulated container, such as a flannel bag or a jewelry box, so that your silver jewelry can always be kept as new!


For more information on how to clean and polish your sterling silver jewelry, please contact sales for more information.

How do I care for my diamond?

Dust, pollution and daily wear can dull a gemstone or take away the shine from the surface of platinum and gold jewelry. It is recommended that you take your ring in for professional care on a regular basis and have the diamond setting inspected for strength and thoroughly cleaned. During regular maintenance, it is recommended that you clean your diamond jewelry with a non-abrasive cleaner. Clean with a soft bristle brush using a mild wash made from a six-to-one mixture of water and ammonia. Non-diamond gemstone jewelry may require additional care.


Jewelry Care Tips

Jewelry is susceptible to damage from chemicals. Avoid direct contact with highly volatile substances and chemicals such as detergents, perfumes, seawater, swimming pool water, skin care products and cosmetics.

Avoid external shocks

Jewelry can easily be deformed or even broken under external pressure. Remove jewelry temporarily before doing heavy work, sports or other activities that may exert external forces on the jewelry.

Avoid contact with other jewelry

Unworn jewelry should be placed separately in a jewelry box or drawer with dividers and soft liners to avoid scratching the jewelry.

Clean and care for jewelry regularly

You can have your jewelry cleaned regularly in a store. You can also soak your jewelry in warm water with a mild detergent, scrub it gently with a soft brush, rinse it with water, and then dry it with a hair dryer.